Shipping Policy

Thank you for shopping with us. We aim to process and deliver your orders as quickly and smoothly as possible.

1. Order Processing

• Orders are usually processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
• Please ensure that your delivery address and contact details are correct before placing your order.

2. Delivery Time

Estimated delivery times are as follows:

West Malaysia

2–5 business days

Please note that delivery times are estimates and may vary depending on the courier, weather conditions, peak periods, public holidays, customs clearance, or other circumstances beyond our control.

3. Shipping Fees

A flat shipping fee of RM10 per order applies to all orders.

The shipping fee will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable terms and conditions will be stated during the promotion period.

4. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

You may use the tracking number provided to check your delivery status directly with the courier.

Please allow some time for the tracking information to be updated after the parcel has been handed over to the courier.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will assist in checking the shipment status with the relevant courier.

Please note that we are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, customs clearance, or incorrect delivery information provided by the customer.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.

7. Damaged Parcels

If your parcel arrives visibly damaged, please take photos or videos of the parcel and its contents before disposing of the packaging.

Contact us as soon as possible with your order number and supporting photos/videos so that we can assist you with the issue.

8. International Shipping

For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated.

Customers are responsible for ensuring that the ordered products can legally be imported into their country.

9. Contact Us

If you have any questions regarding your order or delivery, please contact us at:

Email: petontheroad2022@gmail.com
WhatsApp / Phone: 0162175755
Business Hours: 

MONDAY - FRIDAY	10am - 8pm
SATURDAY - SUNDAY	12pm - 8pm

We will be happy to assist you.